Bad Service Order Number ***

Bad Service Order Number ***

I placed an order online and Netflorist loaded their own address and person. I contacted the contact centre and they are not willing to apologise for this error, nor fix it. Daisy Bloom says I must place the order again and wait for a credit or i can get a refund that will take three days. even when I say I just want the delivery to done to the correct person, also investigate how did this happen when I have never delivered to such a person or address, she point blank is not willing to assist or even escalate to the IT Department to investigate. How is placing another order online going to mitigate this risk, worst of all I have missed the date for this surprise for the flowers.

This is definitely my last transaction with Netflorist, clearly they have too much revenue even during this COVID pandemic, they dont care about their customers.

VERY DISSAPOINTING!!! Thank you Daisy Bloom, thank you Netflorist, am done with you!