Bad Service on order number - ***

I ordered flowers on the 12th of Feb to be delivered on Valentine's day from NetFlorist. I received an email from NetFlorist on the day of the delivery that my order had left their building for delivery. I received this email at 7:28 am. By 3:00 pm the flowers had still not made it to their recipient... All I got were a "bunch" of apologies as if that will change things. Why accept more orders when you don't have the capacity to deliver? I mean its Valentine's day for heaven's sake, at least make provision. I will not be ordering from you guys ever again! Thanks for messing up my surprise...