BAD SERVICE - NO REFUND!!!!!!!!!!!!!!

I have placed an order on the 5th of January 2018. After my payment was processed I was informed that they are out of stock of the item I have just ordered. I then requested a refund on the same day. They informed me that my refund will be processed and the money will reflect in my account within 5 - 10 working days. We are now on the 22nd of January and no refund has been done nor reflect in my account. I have phoned the "Call Center" numerous times with absolutely no luck. I spoke to Leeroy and explained my situation, nothing was done about it, I then phoned again and requested to speak to the manager. They transferred me to Clyde Slammert who is just a "Team Leader" - once again explained my situation and AGAIN nothing. I phoned again and asked to speak to a MANAGER - they transferred me to Cazley Peterson - no answer and once again nothing has been done!!! I am still waiting for her call and my MONEY!!!

I will never order from NetFlorist again!!!!