Bad service , no comms- Netflorist

I'm really frustrated with their service. I've asked numerous times the recpient to be contacted so they could plan accordingly. That never happened. It's a delievry for a birthday and yet it's past 4pm and nothing has been delievre or communicated. Surely birthdays should be prioritized and people do not spend the full day at the office. I'm extremely dissapointed by this experience.