Bad service NetFlorist

Ordered flowers for my friend birthday on the 28 March early morning around 08h30. I paid online, and even mail was sent to confirm that the delivery will be done. I called my friends office at 4 just to find out the flowers never came. I then called NetFlorist , I asked Jasmine to call the driver, he did not pick up his phone. I asked her to call me back once she got hold of him. She said she is at work till 17h30. I never got a call back from Jasmine. Friday morning 09h00 I called as soon as they opened. I was told that the driver had too many deliverit's the previous day That's why he could not deliver the flowers. But it is 1st on his trips heat for the day........ we'll 13h00 came call my friendskat office again.....no flowers. I called Jasmine again, she did not have answers anymore. I ask to speak to her supervisor were assessed she put the phone down on me. Did not even bother to call me back. This gift only arrived at 15h00 on the 29th. Sorry NetFlorist from me you won't get n cent anymore. Your logistics sucks, maybe your driver needs replacing as he can't even do his tripsheet for the day That's bad for a company like yours. Who wants flowers a day after their birthday. ....not me. No customer service