Bad service NETFLOREST

My husband received a biltong cutter on the 02/07/2020 for his 80th birthday, we did not try to use it for a while as he was ill recovering from a heart bypass. The whole top part is loose and the blade is blunt. It is completely unusable. I have phone many many times first I spoke to Goodness who was very rude and unhelpful. I was told to email the problem to her with a photo which I did also many times. I was then emailed that a new was was delivered. I phoned and found out it was delivered to someone else ! Goodness phoned me on the 5th November to say it was their mistake and that they will send another one . till now nothing. I phone every few days . Have spoken to Goodness, Ayands,Wayden & Zenobia!!!!