BAD SERVICE / INCORRECT INFORMATION

Hi Verity Thank you for choosing NetFlorist. A year ago I booked a helicopter experience on Netflorist. Although it says, the experience it for two people, I queried whether 3 poeple could go (as this is detailed in the fine print). Netflorist confirmed the following: "The voucher is for 3 people, per helicopter. Apologies that the description is not clear enough". NJABULO (Netflorist). When it came to redeeming the voucher, it was only for 2 people. I queried it again with RENE (Netflorist). She was not helpful. I then received an email from DUDU, considerably later than the 9 hours they claim they will respond in, wanting to compensate me with a R250 voucher. This is not acceptable, considering the helicopter "flip" is valued at over R7000. In addition to this, DUDU said the "unclear" descriptor will be corrected on the website. It was unclear a year ago when it was booked! Come netflorist - you can do better. I've called again and spoken to FORTUNE...he still can't help me and will escalate to a MANAGER / MORE SENIOR person. I await some kind of response. Shocked and disappointed with the overall lack of accountability.