Bad service from Netflorist. No more rather one goes get the gifts themselves like the olden days.

I placed a birthday gift order on Friday 25th September 2020 to be delivered on the 28th day of birthday for the recipient, hehehe suprise ended up suprising me. Gift was not delivered and there was no correspondence from netflorist. Today 29 Sept I had to go online to track the order was able to chat to a lady named Brenda who apologized and said it was an error on their end they should have notified me about it she apologizes about it and said they will add chocolates as an apology token and they will deliver today. Now at 11:45 I decided to track the order again. Wow to my surprise the lady named Rene I spoke to was honest to say what I ordered is not in stock can they offer me a voucher or a refund. I opted for refund though it will take upto 10 days as per their message. I'm really shocked and disappointed with netflorist for such a bad service. One has to contact them to find out what's happening with their order there's no correspondence at all. Had I not checked again we were gonna sit and wait for a not in stock delivery. Shooo still shockedcked.