Bad service from netflorist

I've used netflorist before, multiple times...and despite some hiccups and high prices, I've always enjoyed the convenience of being able to send gifts to loved ones who resided in other provinces...UNTIL NOW...I recently placed a huge order for 4 different people( in 2 different provinces) for father's day.. I ordered personalized items...firstly, when I was about to do the payment, I was kicked out of the system...when I went back later, I just clicked on my profile which had my items in the basket..however, the system doesn't show you the personalized details for the item...I just paid, expecting the details I entered originally to be saved on...I later found out that 1 of the monogrammed gifts that was delivered, was with the WRONG personalized details... further, I received an email not even 48 hours before informing me that unfortunately, 1 of the gifts ordered was unavailable ...when I phoned in to speak to the guys at netflorist, the reception was completely unacceptable...they showed no empathy for the fact that I had 1 wrong gift, took NO accountability for the fact that their system had kicked me out which potentially could have caused the problem, and tried to blame ME for the problem...furthermore, they expected me to pay another R600 to rectify the problem...and I was still left with NO gift for my husband...I'm really upset at the blase attitude of the staff...I DEFINITELY will NOT be recommending this service to anyone else