bad service from netflorist

I am not happy at all about the service I have received from netflorist because it shows that your employees can even do ***** and I want this matter to be taken further.

I ordered a gift today and it was not delivered for order no ***

When I track my order it shows that the order was delivered and signed of by the recipient which is not correct as the recipient didn’t receive anything and didn’t sign for anything so it means your driver forged a signature for record keeping , is it part of the companies policy for workers to lie, that so ********* and I don’t know why you would hire people who don’t live to the company values.

I had specifically made numerous phone calls to your call centre informing your agents that should the recipient not be available the driver must call me directly and they assured me that’s what he will do and he didn’t

I am so disappointed in your unprofessionalism and you have completely ruined a gift that would have made someone’s day it shows that netflorist doesn’t live up to its promise to its customers.