Bad service from NetFlorist

I ordered a personalised item on Monday the 3/9/18 I paid for the item same day. I requested the item to be delivered on friday the 7/9/18 as it was supposed to be a surprise for someone special . Item was supposed to be delivered at work around 11 because this where i usually am and usually receive all my parcels delivered. Come friday the 7/9 i got an email at 11h15 saying they attempted to deliver and there was no one at work. Surprisingly my phone is always on my desk and reception always updates me on all deliveries . I called them and one of the consultants said i will get my order around 13:15 and i called around 13:30 to enquire about the delivery and was told estimated time of arrival is 14:37. I called again around 15h00 and dpoke to Lile a very rude consultant who refused to transfer my call to his senior or the driver, worse he went and dropped the phone on my ear . Called after 15h30 and was told driver had lots of deliveries and cannot make it. Consult advised if i cancel they will not refund me full amount but will only give 50%. I received mail after knock off time stating they attempted to deliver. Its now 18:58 and i still haven't received my order. I do not like the service i received from NetFlorist at all. They did not even have the courtesy to give me a call to apologise or to even advise how soon they can deliver. I will not recommend this company to anyone . Bad service for first time customer.