Bad service from Netflorist

I have never had such bad service in my life. I call netflorist on Tuesday 5th of June ordering flowers to be delivered on Thursday 7th of June before 12, but the agent who was assist me said they don't deliver before 12. Than I asked her to deliver the flowers on Wednesday the 6th of June and we agreed, she sent me an email with banking details and I made the payment and sent proof of payment. Come Wednesday 15:00 still no flowers , than I call netflorist and they told me they did not receive my POP and I resent it . I asked the agent that I need the flowers delivered before 12 on Thursday and she said that's not possible. I told my friend about this and she called them and had an agreement with for the flowers to be delivered before 12. Today I waited for my flowers, before 12 netflorist called to tell me that my order is outside. I went out and "you will never believe" wrong order. They delivered some funny looking flowers nothing like what I have ordered. I called them back and they asked me send a picture of the incorrect order to ********** and they will get back to me. I called back still no response and I called for the 3rd time. Now I want my money back ASAP