Bad service from Netflorest

My daughter ordered a Mother's day surprise for me on the 4th Of May 2023 through Netflorest and I am still waiting for it. Granted the Netflorest app did say because I like on the West Coast I would only receive my gifts on the 16th but today is the 22nd? I received my flowers on Friday the 19th but the sweet and chocolate gift basket has never been delivered. I received SMS messages from DawnWing Couriers on the 17th, 18th and19th, to say that they would be delivering a parcel from Netflorest (NF***) but they never arrived and then on the 20th they sent me a SMS saying that the parcel was undeliverable. I then contacted netflorest on their customer care line on Saturday the 20th just after 11h00am and a gentleman there told me that he was going to follow up with the courier and get back to me. It is now Monday the 22nd @15h56 and he has still not gotten back to me and I am none the wiser as to where my Mother's day surprise is☹️