Bad Service

On Thursday 6 August my CEO asked me to place an order for his wife, which i did. And paid for it. Few hours later they informed me no stock. How is it possible to place and pay the order if there is no stock? So i had to pay again for something else because the refund can take up to ten working days. So buy the way it is not cheap gifts. I received another mail saying the replacement order is also out of stock, not a cheap gift again. I cant believe it. So now almost R2000 owed to me and i must pay again and wait another ten working day for my refund. I think this is a way NetFlorist use to get interest on money which is not theirs. I will not except that i have to pay again and believe me it will be out of stock as well. I want just want both my orders to be delivered as promised.