Bad Service, Delivery not on time, call centre agent attitude - 0rder ***

I made a Netflorist order on the 13 February 2018 to be delivery on the 14 February, 3 items all as one order, firstly the order was delivered a day late on the 15th February 2018, and 2 of the items were not delivered even the day later that it was, no communication received from Netflorist, I called their call center line and spoke to Princess Zondo who was *********** and kept me on the phone for too long checking on their system my orders in bits and kept asking me what my order was with such attitude and lack of interest and kept making excuses about their system giving problems, Netflorist did not even send out an email apologizing or warning clients of their system problems as apparently it has been problematic for 4 days says Princess Zondo. So, according to my understanding Netflorist has been aware of this problem but kept letting clients make orders, trusted them to deliver on time but clearly that did not happen, This is unacceptable as it is not my first time ordering with Netflorist, I humbly expect and explanation as to why this has happened and I also request concise detail as well measures invoked to prevent such from repeating itself.

A response in this regard is eagerly awaited.

Kind Regards Theo Khorombi