Bad service by Netflorist

I placed an order for delivery on 11 March 2022. When the order never arrived I went to track it, only to see that the order had been cancelled. I made enquiries and was informed that they order was cancelled as their printing machine did not work (I had ordered a personalised gift). I immediately requested a refund was told the money would be in my account in 1-3 days. It is now day 3 and no monies reflect in my account and I am getting no response from Netflorist when enquiring on the refund. Very disappointed as the gift was for my husband for his birthday from our children.