Bad Service - Bad attitude - One VERY unhappy customer!!

I ordered a personalised cosmetic bag, together with another item, from Netflorist last week Monday and did payment on the same day. I specified that I needed the items by the 3rd December as this was for a GIFT. This morning I receive an email from Netflorist saying my order is leaving their building soon. About two hours later I receive an email from a VERY UNHELPFUL Portia to tell me that the cosmetic bag is no longer in stock and I need to look at a replacement!?!?! I reply to the mail as I was confused - the order was placed a week ago, and the items had to be personalised - and I received a mail saying my order was going to be delivered soon, and NOW she tells me there is no stock?!?!? How - if the items are meant to be personalised - can they only find out on the day of delivery they have no stock? So I look on the net and order an alternative - as Portia has provided a link to the stock I should look at for replacement - only for MS RUDENESS to tell me they dont have stock of that one either!!!!!!! I reply and ask which ones they have in stock so I can try and find another one (THIRD OPTION) and she tells me they have no stock of ANY Cosmetic bags!!! This is unacceptable - I placed the order a week ago - and on the date I am expecting delivery I get told no stock, and only after wasting my time looking for alternatives do I get told no stock of any of the Cosmetic Bags!!!!! But they are still showing as available on their website! No apology , no sorry we messed up, no sorry for the inconvenience - just NO STOC****! THIS IS NOT AN ACCEPTABLE STANDARD OF SERVICE AT ALL. Netflorist I will NEVER use your services again!