Bad Service

I ordered a box of flowers on Tuesday morning for same day delivery, this order never arrived on Tuesday and was rescheduled to the next day with 'high priority' as the email suggested. The next day, I also contacted NetFlorist and was assured that the delivery will arrive before 19:00, and again to my unfortunate disappointment, it did not arrive and this time no communication was given to me nor the recipient of the 'surprise'. The reason I'm given is that, they tried to contact the recipient without success but I live with the recipient and no missed called or message ever arrived to her phone. I even added my phone number in case this happened and I wasn't even contacted. This is very disappointing and disheartening as a person who usually uses NetFlorist to buy gifts for loved ones. The least any merchant can do when they fail to deliver on a product is to contact the sender and notify them of this, now I had to ask the person I'm surprising if they have received the gift or not, and I have to call and wait for a NetFlorist consultant to pick up the phone and explain to me what is going on with my order. This is really bad service and I hope it doesn't happen to anyone else and that I never have to experience such again.