Bad service at Netflorist

I ordered 3 hampers for the ladies at my office for their birthdays, the hampers were due to be delivered on their birthdays as gifts.

The third hamper was totally incorrect and has valentines day wrapping and hearts on it. I accepted the delivery as I could obviously not see what was in the boxes. On opening the other two boxes I noticed that the 3rd one was totally incorrect. It has Xrated Fortune Cookie on the front and valentines day wrapping around it.

When I phoned Netflorist they now tell me it will take two days for the incorrect parcel to be collected and the correct parcel to be delivered.

I now have to explain why this person is not getting their gift on their birthday. It is totally embarrassing. I cannot understand why the correct gift cannot be delivered immediately.

I am so annoyed with this service and the hampers are not cheap. They did not even deliver the cards I ordered so had to try to scratch in the box to see which hamper belonged to which person as the wine was personalized. And the Sally Williams Nougat that i ordered extra as part of the hamper was not put in each hamper box. i had to try fit it in myself. and at 500 odd a hamper, what a *******.