BAD SERVICE AS USUAL THIS TIME FOR MOTHERS DAY

Netflorist advertised that if we ordered one of their mother's day arrangements before 6th May they would include a free box of Lindt chocolates. I was a bit apprehensive about ordering from them again as I had shocking service last year for Valentine's day when the promised chocolates were not delivered, and one of the orders was delivered without a message which I personally gave them. Anyway I thought I'd give Netflorist one more try, thinking that maybe they had improved their service. I was SO WRONG!! I ordered a mothers day arrangement on Monday 4th May and even phoned Netflorist to make sure they would be delivering the chocolates, which they ASSURED me they would. Well today the arrangement was delivered to my mother (who is in a nursing home as she's very frail) and guess what.. NO CHOCOLATES! I phoned Netflorist who always come up with excuses, this time they blamed it on the \system"and said the chocolates would only be delivered next Tues 12th May! Well that's it they've cooked their goose I am NEVER using Netflorist again and I highly recommend to anyone reading this to follow suit. Shocking service!"""