Bad service and the worst quality and standard products

This is my 2nd time receiving appalling service, attitude and bad quality products and definitely the last as I will not use or recommend Netflorist to anyone. Received a sms for a surprise delivery. Delivery was not completed as the order did not process on Netflorist side - how if you receive commutation throughout the day?? Got a sms the next week for delivery. Indicated per email, as prompted, that I will not be home that day. Still received a call from the driver the same afternoon to tell me he is at the gate. A very arrogant lady called me after the driver spoke to me, to tell me the driver is at the gate for delivery. Netflorist acknowledged my email when I've indicated that I'm not home - what is the use of having this option if you cannot manage it and then harass the recipient with rude phone calls. The flowers were delivered the next day, not fresh anymore. This was brought to their attention and it as replaced. A day after delivery the roses are wilted. Awesome quality for money - a special moment that lasts a day!!! Really Netflorist - where is living up to your values and treating customers fairly, providing products of quality and standard??????