Bad service and attitude

<p>So, with festive season upon us and myself being out of country... I thought what a nice way to give gift through NetFlorist.co.za</p> <p>Well, I placed an order and the date said delivery 28 Dec 2016, which I immediately informed NetFlorist that it will be to late as i would like the delivery to be on 24. They responded by saying that they will cancel the order and refund my money accordingly. Now 29 Dec 2016, after an e-mail to them... they 1. Delivered the gift on 28th and 2. Still did not refund. Can you believe they are now saying that if they are to refund me that I need to return the gift!!!!!! After it was their mistake for still delivering the gift. Internal communications clearly not met or followed. Shoulin Kaars & Melissa Harris such BAD CUSTOMER SERVICE!!!!! You should be ashamed for even asking a gift back from someone, once given!!!!</p> <p>Be sure that I shall share this experience with many</p>