Bad service all around

On the 30th Nov i placed an order for my wife birthday to be delivered to her work address i specifically requested on the (specific requirements) that the delivery is done in the AM as they close at 12th. I got concerned at 10am and started chasing up on ny delivery where i was told 30min away at 1h30 pm 15 phone calls at my expense later i was told the driver is 10min away. I stalled my wife from leaving for 2 hours after 14h00 i had no choice and had to be the asshole husband that didn't buy anything for his wife birthday as her Delivery was late by Netflorist. I was furious when i contacted them back and wanting to cancel my order the call centre lady was chuckling at me because I'm angry not realising we are the reason they have jobs. I specifically requested once again that the order should be cancelled and my money be refunded after i was told it will take 3 to 4 days , it seems that Netflorist only care about the money in there bank and not the little things or attention to detail on customer request. I then received another call informing me that they will deliver at my home which is great however my wife has been ****** from the feeling of recieving flowers at work infront of her employees that experience that we pay for through Netflorist to bright up the day. I could have bought her flowers and given it to her at home as well is that not the point!!!! This is still not completed as i will be taking it up with there head office as well as instagram and social media my number is ********** 999 keep an eye out.

Regards