Bad service

Hi there.

I am writing this mail because I am highly disappointed in the way Netflorist is structured and the way the website is put together

Dont get me wrong.I do understand you have a delivery time .But what is the use to state same day delivery and at 16:00 the order is still on route to be delivered? This order was placed just after 09:00 in the morning.

Believe you me I tried the whole day to track my order and even this was impossible to do.

I even tried your self chat option .This left me nowhere.

The answer I received was.Please note we are still within out delivery times.But no one could actually give me an ETA.This is shocking

Where is the element of surprise to the person that receiving the gift.

I do need to state .This was the worst experience I have ever experienced for an online purchase.

There is nowhere on your site an opportunity to leave a note to reschedule and this leaves me extremely frustrated.

Who wants to receive a gift at 20:00 at night.

The whole experience has forced me to cancel my order and ask for an refund.

Regards