Bad service

I placed a order on the 14th October in the morning before seven. I placed a note that delivery must happen before three as the person leaves work at three. I was tracking the order the whole day and phoned was just told out of delivery. Eventually when the driver got to my order it was pass three and reciptant was not there. After I asked and instructed it need to be done before 3.now the 15th I get told delivery only 4 45 once again if my delivery was missed should it not of been done the next morning. What's a point of ordering special occasion has come and gone???? And you just get no answer from netflorist. What I am I paying for here. They clearly miss client service and turnaround time. Change your saying samday deliver you do not know what that is. For the public do not use netflorist they are a bunch of clowns