Bad Service

I had a very bad experience with netflorist yesterday. I ordered flowers and box of chocolate to be delivered to my wife at work and that delivery was not done at all.

I had to send them an email to tell them about my dissatisfaction and they only got to me the following day and to top if off, the lady that called me sounded unapologetic and too quick to drop the phone not even giving me a chance to voice out my dissatisfaction. Their reason was that their agent never had fresh to deliver on the day, bitr now my question is? Why didn't they communicate it with me?

Bad service indeed and I had trust in them but no longet sure!!!