Bad Service

We are a business and I ordered for my staff something for Valentines day on the 9th of Feb 2016. I specified in the special conditions that the delivery must be before 14:00 on 12 Feb 2016 as it is a business in an office block so there is trading hours. I waited until 15:30 still no delivery and 2 track the order phone calls later. I had a meeting at 16:00 and had to leave at 15:30. They pitched here 16:00 obviously no one was here. Saturday I arranged for delivery on Monday 15 Feb 2016. The guy at the call centre on Saturday told me when I asked what I can do in the future to prevent this as I send lots of gifts through NetFlorist to clients, he said I must come and collect it myself. Talk about bad attitude! I can't as I use NetFlorist because they deliver! I have a business to run I can not drive around collecting gifts. The one parcel from the same order came yesterday the other parcel was on its way to Cape Town of all places. The order was for 2 items at the same address. This is bad service and bad attitude from employees towards clients!