Bad service

An order was placed to be delivered on Tuesday 9/2/16 and we called first thing on Tuesday morning to change the delivery address. We were reassured that the delivery guy will still make the delivery to the old address but he will call the recipient to get the new address so he can make the delivery still on Tuesday. The driver did not call the recipient but the supervisor, Njabulo Radebe, insisted and claimed that the driver called and that is why the order went back to their warehouse. Njabulo called later to apologise and promised to deliver the gift first thing in the morning of 10/2/16. But the delivery is not happening, we called them 5 times today and everytime we call we speak to a different person who requires us to explain why we want our order to be delivered in the morning. We are being treated like a bunch of illiterates, fools and ********* who are trying to rob NetFlorist. All of them cant help, they are all rude, useless and not helpful. Warren, Sharney, Aden Peterson, to name a few, these are all the people we spoke to in a space 15 minutes. If they cant do a simple thing as morning delivery, then we want our money back in full and we want it now.