Bad Service

I bought a personalized gift on the 23/04/2019 and i was expecting delivery on the same day. when I called on the 24/04/2019 I was told that they made a mistake a delivered my gift in Durban and am based in Pretoria. I was told they can get me another gift because that of was personalized they will have to fetch it from Durban and the gift will be delivered to me by Friday the 26/04/2019. Ever since i have been calling them and no one seems to know what happened to my gift and when i will have it delivered to me. I spoke to Warren who promised that he was going make sure that this will be sorted out, till today warren has not given me a response.

On the 3rd of May when i called to do a follow up, I spoke to Pearl and Pearl told me the parcel is still in Durban and they cant do another one because its personalized, She will have to get it from Durban to PTA. This is unacceptable to wait this long and still no response.