Bad service

Hi

I would like to express my disappointment in NetFlorist I ordered a Father's day gift on Friday morning and called to confirm that they received the order as I paid immediately and that it will be delivered on the Saturday in time for Father's day which was the Sunday 17th June which they advised that it will be on time. I called NetFlorist the Saturday morning to confirm that my order will be delivered during the course of the day but they couldn't confirm at what time. I've ordered gifts from them before for birthday's and Thank you gifts and I wasn't disappointed before but this time round I stayed at home the whole day waiting on my delivery but it was not delivered at all. This Father's day my kids had nothing to give there father as I wasn't expecting to be messed around by NetFlorist in such a bad way. This Father's day was very disappointing as my kids could not understand that there was no gift which has never happened before. If they were honest with me I could've gone on the Saturday to buy a Father's day gift for my hubby and sorted the problem out later but because they weren't honest with me I had no idea that there would be a problem. When I tried calling them the call Centre they were closed already and there was no answer. When I called there call Centre on Monday the number was unavailable and not in use. I fortunately found an alternate number to call and was kept on hold for almost 10 minutes till they could find out what the problem was I put the phone down cause by that time I was very unhappy and upset. I was told by the call center lady that there was no stock and that's why my delivery was not done on the Saturday. This could've been avoided if they had just been honest with me. And I was told on Monday that my delivery will be done on the Tuesday morning. Tuesday morning came and went and no delivery was done again I had to call the call center again and was told by the call center lady that they had no stock and my delivery will be done on Wednesday morning. I told the lady that it's ridiculous and out of order as well as totally unacceptable. She then told me that it's out for delivery for later today. This is unacceptable as delivery is late and delivery cost is costly. This is nonsense no apology or call was made to me to explain or apologize for what has happened.