Bad Service

Today i made an order of flowers and chocolates for my wife with number ********** 46. This order was supposed to be delivered today and after making several follow ups i was told the order is on delivery.Then i followed up again around 3pm and spoke to Olathile who confirmed my order will be delivered on the 1st December of which it will be of no use because they could not get hold of the person to be delivered to.Why did not Net Florist contact me the sender if they were struggling to get hold of the person to be delivered to? There is an e-mail that Olathile sent to me confirming the changes which had a wrong e-mail address. I made this order with an expectation that Net Florist offers quality service and feedback but in this case its BAD.