Bad Service

I have ordered a birthday gift for my sister-in-law on the 26th of September 2022 to be delivered on her birthday, the 2nd of October 2022, but now delivery was made. I am very disappointed with Netflorist. I have made use of their services many time before and they dropped me. I have written an email to them this morning and was told customer care would be in contact with me, but not a word from them.