Bad service

I bought a personalised baby towel that comes with plushy toy on Netflorist to be delivered to PE. Only the towel was delivered. I contacted them and they send the description of what I ordered which still showed 2 items. I explained to them that 1 item was delivered and they had a nerve to tell me it was a merchandise error. This is really cheating as I would not have bought the towel alone for that amount. I am disappointed with Netflorist with their false adverti*****t as they are making their problems mine. I sent the item as a gift and what was delivered was not what I ordered. Netflorist need to start taking their customers seriously and not for granted. Them just saying oops it’s a merchandise error is not good enough.