Bad first time experience with Netflorist!

Evening,

So after years of hearing the ads on radio about their same day order & delivery pitch, I got into the dog box with my now former partner over the weekend. Anxious and eager to fix things, I remembered this famous ad and decided to sign up, order and pay. After all- it's delivery the same day, right?

So, 07:00, on 03/04/18 am my order was processed and paid for. I track all day, contact the centre asking what the ETA is. I inform them that the recipient will be unavailable from 16h30, the Customer agent assures me that the driver has assured her he will be there by 16h15.

I only get a call at 16:54 from an agent asking me if the recipient is still at work? I mean, the nerve? Now, I know that mistakes happen and things take longer than anticipated. However, if a company prides itself and advertises itself with the mantra of same day delivery after I have placed my order at 07:00 and then they tell me they cannot help me? That's really inconsiderate, insensitive and unprofessional! But they had no delays in receiving my money.

Really disappointed!!!