Bad first experience

Yesterday was the first time i have used Netflorist. I wanted to surprise my wife with some flowers at work to thank her for being such a star during my recuperation after an operation. I went through the registration process and placed my order and the money went off my credit card immediately. In due course, I received an email with a receipt which was blank and which stated that no such order existed. When i phoned to query this using my cell phone, I was put on hold for 11 minutes which was unacceptable. After phoning back on a landline, I was told that they had found my order and it would be released. I was assured again that my order would definitely be delivered on time. Just before 5pm I phoned my wife and she didn't mention anything about flowers. So I phoned Netflorist again only to find out that the driver was still some distance away and would never make the delivery before closing time. I had to then provide my home address to which the flowers were delivered which defeated the whole object of me wanting to do something special by surprising my wife at work. I could have gone up the road and bought them myself for a fraction of the price and aggravation. R320 wasted!