Bad experience with Netflorist

A very big thank you for spoiling my first Valentine after marriage. I am a frequent user of netflorist and I am very upset by the service I received.I ordered Ted Lapidus for my husband on the 12th Feb which was to be delivered at my work on the 13th Feb. I did receive Delivery but,it had the wrong perfume.I phoned netflorist,after being promised by 2call centre agents that they would call me back to let me know what they could do to correct the mistake.They advised that their supervisor would call me and still I had no response.I called back after 2 hours of waiting as I desperately needed my item,I finally spoke to Lerato.she advised that they would send me a chocolates and flowers as a compensation (nothing received to date), she sed she can swop d incorrect item for the correct one or a refund and this could only take place on the 16th/17th Feb.WHAT IS THE PURPOSE OF THIS IF VALENTINES HAS PASSED?to overcome this,I told her I would purchase another perfume. I was promised delivery on Saturday but nothing came,i phoned netflorist n they said d courier doesn operate on weekends n I wud get my delivery on Mon, so I had to take off frm wrk to receive the package.