Bad customer service - Unacceptable

I would like to express my disappointment with Netflorist for the attached order. I ordered a gift on the 06th September for same day delivery. I was later informed around midday that I won't be getting my gift delivered due to some printing problem. It was then communicated that I will receive a chocolates hamper on Friday, which never arrived. My gift order was then changed to Monday...I agreed. I called this morning tracking the order and nothing has been updated, but the lady who assisted me confirmed the order will arrive on time as I specified that I need to leave the office at 3pm. I am highly disappointed about the service delivery as the gift was for a celebration on Saturday. The order is not updated on the system, I therefore cannot track it. Today, Tuesday I receive chocolates...still my order hasn't arrived and no word from them. I had to call and only to be told that I wont be getting it as the printing machine is broken. They fail to communicate and take responsibility....

The gift has been paid for already and now I want my money back. They want to give me voucher....

I have never experienced such experience with you and I am not impressed.