Bad customer Service, the worse by far

So we recently experienced the worst service from Netflorist, we orderd the same gift for two different colleagues that has left. The 1st day we received the correct gift set, it was pink custom made and perfect, the 2nd gift was supposed to be exactly the same only blue and have a different picture on the mouse pad and mini note books. The 2nd gift comes only with a mouse pad, pen and a small cup no mini note books, We then call the call centre only to be told their website was incorrect and not updated and the 2nd gift we got was correct! I paid R420 for 3 small items, we paid R420 the day before for more goods, so how was the website incorrect all of a sudden. We then request Netflorist to collect the incorrect gift, instead of fixing their error (NOT OUR ERROR AT ALL) by opting to give us the missing items as per the website they charge me R90 delivery for nothing! for their mistake how *********. We did not have a gift for our colleague when he left, that left a bitter taste, we also had to pay for nothing! really the worst service I have experience ever!