Bad customer service

I ordered flowers for my friend's birthday the flower were never delivered on the date it was suppose or the next two days, each time I called the call centre they said the driver called to say he was at the gate but none of us picked, so eventually I asked for a refund on the 13th of January 2020 but was only processed on the 21st of January 2020, today( 05/02/2020) when I called in the story has changed to they having issues with the new payment system but I was never contacted by Netflorist to even be made aware of the problem....... Poor customer service not impressed at all