BAD CUSTOMER SERVICE DELIVERY

I ordered an item from Netflorist to be delivered on Saturday 26th May , according to the delivery team they were not able to reach the birthday girl , they called me and informed me about this , i informed the lady who phoned that i will try and call her back .

I tried calling back to no avail , the order WAS NOT delivered and no feedback was given to me . SATURDAY after noon i sent an email to inform Netflorist that i would like a refund and the order not to be delivered.

No response , today morning at 09:49 i send a follow up email to ask for my email to be read and rep**** to and the refund be processed. NO REPLY !!!!!!!!!

I then find out at 11am the order was delivered and signed for , i called netflorist and spoke to a lady who said she isn't sure why the emails weren't read and she is "sorry". She will get the driver to fetch the order from the customer and then refund me (which is more embarrassing due to the fact that the birthday girl signed for it unknowing the history of this order).

SO BASICALLY , i should accept the lousy "sorry" and no refund because they dont read emails or know anything about customer service.

NEVER AGAIN!!!!!!!!!!!!!!!!!!!