Bad customer service and bad advertising

I am highly annoyed this was my first experience netflorist.

I had place an order for a mix lilly flowers with a sorbet bag I had originally place another order and cause came across the special.

When the person received the gift was told the bag wasn't there. When I called netflorist they saw my order and check if there was a bag in stock as it limited stock. Got a call they had stock and the next day will delivered.

So the next day they still got my order ordered wrong then call to say I didn't read the terms and conditions. So I won't receive it.

My frustration is why didn't I get told I won't receive it casue I got the wrong size when they were checking my order if they had stock.

Not mess myself and the person I ordered for.

I feel it was false advertising.

And they call centre lady didn't make me feel like I was being understood