Bad customer service

Very disgruntled, order with netflorist on 28th September 2024, received a recognition of purchase (receipt) but when i tracked the order for delivery the system said they are no orders,

Contacted them regarding the issue they told me order was found on missing orders,they asked me to provide proof of payment so they can release the ptoduct,despite they issued me with a receipt or confirmation of purchase.

Have made numerous efforts sending the proof of payment, the only response i get is we have escalated the matter to relevant department.