Bad customer service

I’ve just experienced terrible customer service with Netflorist. I ordered a gift to be delivered on the 20th of December in Cape Town, as the next delivery date for that gift was the 20th of December, for Cape Town. I received a call on the day of delivery that the gift could not be delivered and could only be delivered on the 22nd. I advised them that I won’t be in Cape Town on the 22nd. No alternative plan was made for me. They did not reply to an email I sent expressing my frustration. I’m being incredibly inconvenienced.