BAD Customer Service

Well I placed my order on the 10 October 2022 for a birthday present for my wife. My wife only works till 3.30pm - So I phoned to make sure they deliver the gift on time as I had no issues before with netflorist. The staff tell me they can't guarentee the delivery time so I asked if theres maybe an option to change the address as it must be delivered today so he said it was only possible if the new address is 5min away from the original. So I wanted to cancel and then he said I know the T & C. So I said ok keep it on and sort it first thing the next day. AGAIN the staff didnt contact me like he promised and yet again Disappointment. The only thing the staff know is that the Delivery time cannot be guaranteed.

SO be careful when ordering you might wait 3-4 weeks for your order to get delivered cause im waiting now 2 days where it was supposed to be delivered on the 11 October. What's the point if you order a bday present and doesn't get delivered on the Day.

The staff/manager's since they dont know there managers either cant even give a solution all I wanted to know is where is my order or can they give me an option to change the address or must my wife stay her work address till 7pm to wait for them.

BULL****....And she is still waiting