Bad client service.

I ordered a gift for a collegue on the 28th of May to be delivered on the 29th of May. i then received an email around 12; 00 to say my gift has left the building and it is on the way. but around 14:40 the gift hadnt arrived. since we are at a bank and we knock off at 15:00 (The main branch ) i called Netflorist on the same day around 14:30 to ask them to reschedule it for the next day because no one would be there to receive it. no one assisted me with my request and the person i spoke to said there was nothing he could do. I later at 17:45 received an email saying a "Lugile" has received the gift and my collegue and I do not know a Lugile. I then called them on the 30 to to establish what happened because no one called my collegue or me to make alternative delivery arrangement when they came to the building but instead, they delivered my gift to a total stranger and they didnt bother to inform me about it. as i was on the call with one of their agents she put me on hold for over 15 minutes without offering me any assistance and then proceeded to hang up my call. I am displeased with their services because they could have communicated with me and tried to resolve the issue but failed to do so. I still do not know where the gift has been delivered to.