BAD CALL CENTRE SERVICE

Ordered flowers for my husband for valentines and their system tracking said out for delivery for some time. Phoned in, to their call centre to follow up on possible delivery time as my husband finishes work at 2 pm since its a Friday. The call centre agent who identified himself as Pshenolo who was very rude and abrupt said he could not tell me the information. I asked if I could speak to someone who would have an idea of when it would be on follow up with the delivery drivers, as it only made sense for me to cancel the order if confirmed that delivery would not be before 2 which would save them a wasted trip to the premises. Pshenolo advised me that no-one knew that information as they were just a call centre and had no idea what was happening and i therefore could not be helped.

I don't understand how Netflorist is not able to track their driver because I have received a call from their office to inform me their driver was at my gate for delivery. Pshenolo was just plain rude and unhelpful for an agent in a call centre dealing with clients and will not be sending my business the Netflorist way again.