Bad and appalling customer service

I placed an online order for delivery. Payment went through twice but i dir not recieved any confirmation email or reference number . When calling them on 11 June i was advised 1 order will be cancelled and the other will go through for delivery.

So now 14 June i got emails saying both have been cancelled and refunded??? Really???

Whats the point of me calling in and sayin cancel only 1?

I called this morning 15 June again to clarify why both were canceled and i remained on the phone for like 10 min listening to awfull music . If i was at home in the country i wont mind holding on and but im overseas and this unnecessary hold costs me loads of money. The operator this morning didnt even let me explain i dont wanna hold on

Really very unprofessional customer service and bad communication recieved from everyone at Netflorist when I as the paying customer gets ignored on my wishes

Been emailing Candice Arens but yet no one listened to my instructions very bad service