Bad after sales services

Chocolates was send with teddy for condolences. It was all Melted. I informed NetFlorist and they informed me that I should send a photo to escalate the issue. My intention was to inform them only as the gift was out for delivery in the morning but was only delivered after 5pm. So obviously it would be melted in a hot car. Again my intention was to inform them nothing else. They keep on asking for a photo to resend or compensate me. I do not want compensation. I think the matter for their deliveries should be escalated as to prioritieze gifts that can spoil.