Awful Delivery time!

I had ordered flowers for my sisters birthday on 02 February. everything was done before noon to have the order delivered on the same day. at 2pm, Netflorist emailed me to advise that the flowers were on their way. however, they were never delivered! i was told the next day that the date was actually 3 February but then i was also told that the driver got to the offices and the offices were closed! a blatant lie from Netflorist! the flowers were then supposed to be delivered on 03 February but the driver got there at 5pm and i was told that the offices were closed! that is very late for a delivery! the flowers were finally delivered on 04 February - 2 days after my sisters birthday! i have not received an apology nor have i received any kind of compensation!!!!! this is absolutely ridiculous for a company that prides themselves on same day deliveries!!!