Awful Arrangement & Service

I spent R1000 on an arrangement to be delivered for my mother's birthday with Casablanca lilies and green decorative fillers in a wooden crate. This arrangement looked beautiful and tasteful on the site, which I thought would be a great addition to my mother's home.

The arrangement arrived and once I received a picture of it, it was very clear that this is not what I ordered, in fact looked very cheap and not even the same colour scheme. They used Stargazer lilies instead (not a train smash i guess) and filled the arrangement with purple daisy-like flowers which just did not make sense and seemed to cheapen the whole arrangement. Honestly, I could have made a better arrangement myself, I really felt that this was not worth what I paid. It looked like something you could get at Spar, definitely not worth R1000.

Once I contacted NetFlorist, I was told that they were out of stock of Casablanca lilies and that they have T's & C's that they might substitute flowers. I argued that I should have been contacted to choose something different, as what was delivered was a subpar service. The arrangement not only was poor taste, but also in no way matched the colour scheme I chose. They offered me a credit of R150.

What on earth can I do with R150?? I most certainly was not going to order anything with them ever again, and R150 doesn't make a dent in what I paid. So I requested a refund or for them to offer a better solution.

I was emailed that in order to issue a refund they need to collect the arrangement first. I only read this email a day later as I was very busy, but was contacted by my mother (who had no idea I had complained) and was told that NetFlorist took her birthday gift away. I was absolutely shocked by this, how rude to take back what was a gift! And especially without my confirmation.

I emailed back stating how shocked I was by their poor business practise and asked whether they will be replacing the bouquet. To which they rep****, that if I wanted it replaced I had to reorder the arrangement. At this point I was so exhausted that I just want my money back and to never shop with them again.

I wish I could attach images so you can see how different this arrangement was to what was advertised.